Frequently Asked Questions
Your guide to seamless style and service.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available at checkout for delivery within 24-48 hours.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receipt.
Are the products authentic?
Yes, ONTIME guarantees 100% authenticity for every item in our collection, sourced directly from certified designers and brand partners.
How do I find the right size?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.